Shipping Policy

When will my order be shipped?
There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping.

We process orders from 9:00 AM PST - 4 PM PST on weekdays.  We do not process orders on Saturday and Sunday and federal U.S holidays.

Where do you ship?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. For international, we are currently shipping to most of the countries. If your country is not the list, please contact us.

Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be canceled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

Do you ship Internationally?
Currently, it is not available at the moment. However, our team is working hard to offer international shipping by the end of 2018 so please check in with us to see if your country is available for shipment.

Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be canceled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

Estimated Transit Times
USPS First Class Mail ("turtle speed") 3-7 business days* in transit
USPS Priority (Recommended/Insured) 2-4 business days* in transit
USPS Operations Date: Monday - Saturday Excluding any holidays 
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

Late Shipments
We do not guarantee transit times and shipping fees are non-refundable by Vapor Tek USA, LLC. If you have issues with transit times please take your complaints to USPS 

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
https://www.usps.com/help/welcome.htm

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed to your local post office.

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of misrouting a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS.

Inaccurate Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.